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Q. My new slimline drive is not detected by my notebook or: I get an IDE #1 (or other numbers) error
A. Background information: All Toshiba slim line drives work in cable select mode (CSEL) by default. This means, the drive gets a signal from the laptop telling it if it has to act as master or as slave device on the IDE channel.
Some laptop computers in the market do not work according to this specification, but use the CSEL signal in an inverted manner to save a little bit of electric current. If you install a drive running in standard CSEL mode in such a laptop, the inverted signal will force it to work in the wrong master/slave mode giving the drive the same logical address as the hard disk drive installed on the same IDE channel. As a result, either the HDD or the optical drive, or both may not be detected by the BIOS and will not be usable. Some notebooks might show an error message on start-up, e.g. "IDE #1 error" or similar.
Solution: The drive needs a special firmware version that can deal with the inverted CSEL signal. To avoid this special firmware being installed by mistake, we do not offer it as download from our website, but send it to customers on a case by case basis. To receive the special firmware version for your drive, please fill in the contact form on this website, or send an email to our hotline team with the following information: Exact model number, current firmware, problem description, your email address (for sending the necessary files).
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